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FAQs​

Click the big GG logo at the top!

Start on the Create Page.
YOU tell us the vibe. Share and describe what you want to see — and we turn that into a real pencil sketch.
You guide every step. Once you approve, we craft it into the piece you’ve already imagined for your neck or wrist (or anywhere else!).

Your sketch is just the beginning.
If it doesn’t hit, we’ll tweak it until it looks like it came from your own dream. Nothing moves forward until it’s exactly what you want.

Yes.
We’ll build around your vision — initials, dates, stones, shapes — whatever you dream.
Personal touches make your piece even more magnetic.

You don’t need to.
Just give us a vibe — a moodboard, a symbol, a single word — and we’ll shape it into a wearable secret that turns heads. Start now and see it come alive.

You’re only weeks away from unboxing your new favorite thing:
• Sketch: within 12-24 hours (for each revision)
• Manufacturing: ~2 weeks
• Shipping: 3–5 days (U.S.)

From your imagination to your mirror — it moves fast.

Every piece is different, just like you.
Custom starts at just $10 to sketch — a small spark to light the whole process. Final pricing depends on materials and complexity, but we’ll give you the full quote before anything’s built. You control the budget, we deliver the wow.

Customs are final sale — because they’re made just for you.
But if there’s a quality issue, we’ll fix it fast. You’re never left out in the cold.
We care about our community, plain and simple.

Nope. We use skin-safe, hypoallergenic metals like sterling silver, stainless steel, and gold vermeil.
No cheap materials. No rashes. Just shine.

• Ready to ship = 3–5 business days
• Custom = ships within ~2 weeks of sketch approval.
So yes — you’ll be showing it off sooner than you think!

Not yet — but we’re working on it.
At the moment, we only ship within the U.S., but international shipping is coming soon. Stay tuned — we can’t wait to bring our pieces to you, wherever you are.

Every time. Our packaging is sleek, minimal, and made to impress. Unwrapping is half the thrill.

Our pieces are crafted to stay bright. High-grade metals and resilient finishes mean you’ll be wearing your favorite necklace for a long, long time.

Absolutely. These are everyday-proof pieces. Rain, sweat, swim — go ahead.
They’re made to keep up with your life.

We track every order to ensure it arrived.
If something goes missing, we fix it — fast. You’re always covered.

Customs are final. Product-line items? You’ve got 14 days from delivery to return or exchange (unworn, in original condition). Simple.

All orders ship from the U.S. to wherever you are.

support@ggjewelers.com

FAQs

Our jewellery is crafted using high-quality materials including 925 sterling silver, 14k and 18k gold (solid or vermeil), and ethically sourced gemstones. Each piece is carefully designed to ensure durability, shine, and skin-friendliness. We also offer select collections made with gold-plated brass or stainless steel for more affordable luxury options.

Are your pieces hypoallergenic and safe for sensitive skin?

Are your pieces hypoallergenic and safe for sensitive skin?

Are your pieces hypoallergenic and safe for sensitive skin?

Are your pieces hypoallergenic and safe for sensitive skin?

Are your pieces hypoallergenic and safe for sensitive skin?

Are your pieces hypoallergenic and safe for sensitive skin?

Frequently Asked Questions.

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled

When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

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For UAE, KSA, Kuwait & Qatar: You can choose your country and your currency on top of any page to make your navigation easy as well as at the checkout point.